Enhancing Multilingual Patient Education: ChatGPT's Accuracy and Readability for SSNHL Queries in English and Spanish.

ABSTRACT:

Objective

This study investigates ChatGPT's accuracy, readability, understandability, and actionability in responding to patient queries on sudden sensorineural hearing loss (SSNHL) in English and Spanish, when compared to Google responses. The objective is to address concerns regarding its proficiency in addressing medical inquiries when presented in a language divergent from its primary programming.

Study design

Observational.

Setting

Virtual environment.

Methods

Using ChatGPT 3.5 and Google, questions from the AAO-HNSF guidelines were presented in English and Spanish. Responses were graded by 2 otolaryngologists proficient in both languages using a 4-point Likert scale and the PEMAT-P tool. To ensure uniform application of the Likert scale, a third independe

SUBMITTER: Ajit-Roger E 

PROVIDER: S-EPMC11633712 | biostudies-literature | 2024 Oct-Dec

REPOSITORIES: biostudies-literature