Assessing patients' experience of care in four referral hospitals: a cross-sectional survey of outpatients in two South African rural provinces.

ABSTRACT:

Background

Patient experience of care surveys are an important component of performance improvement and clinical effectiveness because they serve as a good proxy for patient's satisfaction and the quality of care. The purpose of this study was to assess patients' experience of care in four referral hospitals in two of South Africa's rural provinces.

Methods

A cross-sectional study was conducted in four public hospitals in Eastern Cape (Nelson Mandela Academic (NMAH) and St. Elizabeth (SEH)) and Mpumalanga provinces (Rob Ferreira (RFH) and Themba) for two weeks in July 2022. Systematic random sampling was used to select 662 outpatients. A validated patient experience of care questionnaire measuring demographics, access to care, availability of medicines, cleanliness, staff at

SUBMITTER: Chitha WW 

PROVIDER: S-EPMC11654052 | biostudies-literature | 2024 Dec

REPOSITORIES: biostudies-literature