Facilitators and inhibitors of attitude and word-of-mouth intention toward adoption of digital municipal service systems: A stimulus-organism-response approach.

ABSTRACT: Increased technology adoption has significantly transformed how governments interact with citizens. Today, e-government services and tools are integral to modern public administration. Factors affecting users' adoption of e-government services have been studied in the past. However, this study focuses on citizens' acceptance and resistance to such services, which have not been thoroughly explored. This study addresses the gap by examining the facilitators and inhibitors affecting users' perceptions of the Digital Municipal Service System (DMSS). An integrated research model was developed based on the Stimulus-Organism-Response (SOR) framework. Using Smart-PLS, the study validated 353 respondents' data collected from Bangladesh. The study revealed that platform quality, convenience, social,

SUBMITTER: Talukder MS 

PROVIDER: S-EPMC11654987 | biostudies-literature | 2024

REPOSITORIES: biostudies-literature