Large Language Models and Empathy: Systematic Review.

ABSTRACT:

Background

Empathy, a fundamental aspect of human interaction, is characterized as the ability to experience another being's emotions within oneself. In health care, empathy is a fundamental for health care professionals and patients' interaction. It is a unique quality to humans that large language models (LLMs) are believed to lack.

Objective

We aimed to review the literature on the capacity of LLMs in demonstrating empathy.

Methods

We conducted a literature search on MEDLINE, Google Scholar, PsyArXiv, medRxiv, and arXiv between December 2022 and February 2024. We included English-language full-length publications that evaluated empathy in LLMs' outputs. We excluded papers evaluating other topics related to emotional intelligence that were not specifically empathy.

SUBMITTER: Sorin V 

PROVIDER: S-EPMC11669866 | biostudies-literature | 2024 Dec

REPOSITORIES: biostudies-literature