Improving patient satisfaction based on service quality in clinical trials: A cross-sectional study.

ABSTRACT:

Background

Participants' satisfaction is an important factor in securing competitiveness in clinical trials. In many industries, such as healthcare, customer service quality has been analyzed to increase customer satisfaction. However, no study so far has attempted to measure participants' perceptions of service quality in the clinical trial area and identify its effect on participant satisfaction.

Objective

This study examined the experiences and perceptions of clinical trial participants in terms of service quality and identified the factors that impact participant satisfaction in clinical trials.

Methods

This study used a cross-sectional descriptive and explanatory research design. Data were collected from March 29 to May 26, 2023, via a survey. The survey was cond

SUBMITTER: Lee GE 

PROVIDER: S-EPMC11676555 | biostudies-literature | 2024

REPOSITORIES: biostudies-literature