The impact of perceived value, customer expectations, and patient experience on the satisfaction of contracted patients in hospitals.

ABSTRACT:

Background

There is a growing focus on researching healthcare services to identify factors associated with satisfaction in family contract services in China. However, previous satisfaction studies have mainly focused on the primary healthcare. Currently, the primary healthcare service capacity in China is relatively insufficient, necessitating the involvement of upper-level hospitals in contracted services Thus, the study significantly deepens and broadens previous research on satisfaction in family contract services of hospital.

Methods

A conceptual model was developed and tested on a sample of customers and patients with hospital contract service (n = 624). Partial least-squares structural equation modelling (PLS-SEM) was used to analyse the data with SmartPLS4.0 software

SUBMITTER: Rao X 

PROVIDER: S-EPMC11697839 | biostudies-literature | 2025 Jan

REPOSITORIES: biostudies-literature