Delving into the world of webCHAT - an e-mental health support service for distressed youths in Singapore.

ABSTRACT:

Background

Young people face high rates of mental health issues, yet many do not seek professional help. In 2017, CHAT launched webCHAT - a free, anonymous, one-on-one synchronous web-based text service managed by case managers (CMs) to support young people aged 16 to 30 who may be hesitant about engaging in face-to-face mental health services.

Objective

This study aimed to explore the perspectives and experiences of users who accessed webCHAT for mental health support in Singapore.

Methods

A qualitative thematic analysis was conducted using transcripts of webCHAT sessions to identify main themes.

Results

Many users accessed webCHAT to seek support with emotional and behavioural concerns, valuing its immediacy and anonymity over traditional appointment-based se

SUBMITTER: Lee YP 

PROVIDER: S-EPMC11744625 | biostudies-literature | 2025 Jan-Dec

REPOSITORIES: biostudies-literature