Assessing customer satisfaction: the case of test prescribers at the clinical biology laboratory of Centre Muraz/ Institut National de Sante Publique, Burkina Faso.

ABSTRACT:

Context

Assessing customer satisfaction with a product or service is one technique for evaluating the quality of a product or service given by a company. One of the instruments used to gauge customer satisfaction is the satisfaction survey. The Clinical Biology Laboratory of Centre Muraz employed this method to determine how satisfied its test prescribers were to improve.

Method

This was a cross-sectional study that took place in Bobo-Dioulasso from November 18 to December 26, 2022. Following a literature review, a questionnaire of twenty-three (23) questions was created. The questionnaire was distributed to the laboratory's prescribers, who were contacted ahead of time and consented. KoboToolbox, a data collection platform, was used. To compute frequencies, Microsoft Excel

SUBMITTER: Yenyetou D 

PROVIDER: S-EPMC11748244 | biostudies-literature | 2025 Jan

REPOSITORIES: biostudies-literature