How do staff work in NHS hospital operations management meetings to support resilience in everyday service delivery? A qualitative study.

ABSTRACT:

Background

Operations Management meetings in NHS hospitals provide an opportunity for operational and clinical staff to monitor demand and capacity and manage patient flow. These meetings play an important role in the achievement of resilient performance over time. However, little is known about the work that takes place within these meetings in the United Kingdom's National Health Service.

Methods

We conducted a qualitative study observing 29 Operations Management meetings across three English hospitals between June and October 2023. The observations focused on: who was present; how meetings were organised and conducted; what data were used; how decision-making took place; and the types of work that were undertaken. We also conducted 17 semi-structured interviews with divis

SUBMITTER: Sutton L 

PROVIDER: S-EPMC11749087 | biostudies-literature | 2025 Jan

REPOSITORIES: biostudies-literature