Qualitative evaluation of the implementation and national roll-out of the NHS App in England.

ABSTRACT:

Background

The NHS App launched in 2019 as the 'digital front door' to the National Health Service in England with core features including General Practitioner (GP) appointment booking, repeat prescriptions, patient access to records and, later on, COVID-19 vaccination certification. Similar patient portals have been adopted in different formats and with variable levels of success. In this longitudinal study (2021-2023) we examined how the NHS App became implemented in the pandemic context and beyond.

Methods

We recruited 88 participants in 62 qualitative interviews and four focus groups. Participants included patients, carers, members of the public, clinical/non-clinical NHS staff from five GP practices (where we also conducted over 60 h of observations) across England, as

SUBMITTER: Reidy C 

PROVIDER: S-EPMC11752663 | biostudies-literature | 2025 Jan

REPOSITORIES: biostudies-literature