Construction of the national fitness public service satisfaction model in China based on American Customer Satisfaction Index.

ABSTRACT:

Objective

The national fitness initiative in China is a strategic priority, public satisfaction is a key metric for evaluating the effectiveness of public services. The American Customer Satisfaction Index (ACSI) model has proven a robust tool for evaluating satisfaction with public services. The objective of study was to construct a satisfaction model for national fitness public services in China based on the ACSI framework and to explore the complex relationships among its components.

Methods

Evaluation dimensions and an item pool were carefully developed by referencing the ACSI model and relevant academic literature. After a panel of experts assessed the initial items pool, the study formed the questionnaire to distribute the residents in Guangzhou, a total of 1,133 valid

SUBMITTER: Tian F 

PROVIDER: S-EPMC11753659 | biostudies-literature | 2025

REPOSITORIES: biostudies-literature