A Human-Centered Approach for Designing a Social Care Referral Platform.

ABSTRACT:

Background

 Health Information Technology is increasingly being used to help providers connect patients with community resources to meet health-related social needs (e.g., food, housing, transportation). Research is needed to design efficient, simple, and engaging interfaces during a sensitive process that involves multiple stakeholders. Research is also needed to understand the roles, expectations, barriers, and facilitators these different stakeholders (i.e., patients, providers, and community-based organizations [CBOs]) face during this process.

Objectives

 We applied the human-centered design approach to develop a multi-interface social care referral platform. This approach allowed us to understand the needs of each stakeholder and address potential workflow concerns.

SUBMITTER: Haynes D 

PROVIDER: S-EPMC11753861 | biostudies-literature | 2025 Jan

REPOSITORIES: biostudies-literature