Identification of Use Cases, Target Groups, and Motivations Around Adopting Smart Speakers for Health Care and Social Care Settings: Scoping Review.

ABSTRACT:

Background

Conversational agents (CAs) are finding increasing application in health and social care, not least due to their growing use in the home. Recent developments in artificial intelligence, machine learning, and natural language processing have enabled a variety of new uses for CAs. One type of CA that has received increasing attention recently is smart speakers.

Objective

The aim of our study was to identify the use cases, user groups, and settings of smart speakers in health and social care. We also wanted to identify the key motivations for developers and designers to use this particular type of technology.

Methods

We conducted a scoping review to provide an overview of the literature on smart speakers in health and social care. The literature search was con

SUBMITTER: Merkel S 

PROVIDER: S-EPMC11773277 | biostudies-literature | 2025 Jan

REPOSITORIES: biostudies-literature