CALMER Conflict: A Novel Curriculum for Graduating Medical Students to Manage and Defuse Patient-Provider Conflict.

ABSTRACT:

Background

Workplace violence disproportionately affects healthcare workers and verbal aggression from patients frequently occurs. While verbal de-escalation is the first-line approach to defusing anger, there is a lack of consistent curricula or robust evaluation in undergraduate medical education.

Aim

To develop a medical school curriculum focused on de-escalation skills for adult patients and evaluate effectiveness with surveys and an objective structured clinical examination (OSCE).

Setting

We implemented this curriculum in the "Get Ready for Residency Bootcamp" of a single large academic institution in 2023.

Participants

Forty-four fourth-year medical students PROGRAM DESCRIPTION: The curriculum consisted of an interactive didactic focused on our novel CAL

SUBMITTER: See J 

PROVIDER: S-EPMC11780236 | biostudies-literature | 2025 Jan

REPOSITORIES: biostudies-literature