Overcoming Hesitancy and Barriers to Care with Integration of Telemedicine in a Free Student-run Health Clinic.

ABSTRACT:

Introduction

Nadezhda Clinic is a free student-run health clinic that provides culturally sensitive primary care services to the underserved Russian-speaking population of the greater Sacramento area. At the onset of the COVID-19 pandemic, the clinic suspended in-person services and solely offered telemedicine visits. Most patients were hesitant to utilize telemedicine due to poor technological literacy, privacy concerns, and a preference for in-person care.

Objective

This quality improvement project aimed to evaluate whether the implementation of culturally sensitive telemedicine services and outreach strategies would help address patient hesitancy and barriers to care.

Methods

Successful implementation of telemedicine was dependent on building trust with the communi

SUBMITTER: Krysov VA 

PROVIDER: S-EPMC11783495 | biostudies-literature | 2025 Jan-Dec

REPOSITORIES: biostudies-literature