Implementing a teleophthalmology referral platform in routine practice: Understanding a digital health intervention implementation using normalisation process theory.

ABSTRACT:

Objective

Digital health interventions have the potential to improve clinical processes and patient outcomes; however, many face challenges during the adoption and implementation stages, hindering their overall impact. Our study uses normalisation process theory (NPT) as a theoretical approach to explore the facilitators and barriers to the implementation of a teleophthalmology referral platform in the United Kingdom, as an illustrative case of the implementation of a digital health intervention in routine practice.

Methods

Semistructured interviews were conducted with 24 health professionals (18 optometrists and 6 ophthalmologists) involved in the implementation of a teleophthalmology referral platform. NPT guided data collection and analysis.

Results

Most participan

SUBMITTER: Abdi S 

PROVIDER: S-EPMC11786278 | biostudies-literature | 2025 Jan-Dec

REPOSITORIES: biostudies-literature