Development and Validation of the Patient Experience Assessment Scale (PXAS) in Tertiary Care Hospital - Oman.

ABSTRACT: Background: Evaluating the patient's perspective is crucial for high-quality healthcare. Traditional satisfaction surveys have limitations due to subjectivity. Valid ecological measures are lacking in non-western populations. Objective: Validate Patient Experience Assessment Scale (PXAS) for tertiary care hospital. Methods: The development of PXAS involved domain identification, scale creation, language review, and validity assessment. Experts crafted a 12-question scale with a net promoter score (NPS). Language experts reviewed for clarity and equivalence. The content and face validity were evaluated using the content validity index (CVI) and the face validity index. SPSS analyzed data for reliability and test-retest over 3 to 4 weeks. Results: 464 parti

SUBMITTER: Al-Bulushi NK 

PROVIDER: S-EPMC11789113 | biostudies-literature | 2025

REPOSITORIES: biostudies-literature