Health and social care use, costs, and satisfaction among key workers accessing Resilience Hub support during the COVID-19 pandemic.

ABSTRACT: Key workers are vulnerable to adverse mental health. To ensure service sustainability during COVID-19, Resilience Hubs were established across England offering outreach, screening, and mental health support. This evaluation aimed to describe wider service use, associated costs, and satisfaction among Hub clients (key workers) accessing Hub support. Clients accessing support across four Hubs were invited to complete a service use questionnaire, between 5 and 8 months post referral, collecting satisfaction, wider service use and cost data. Exploratory linear regression assessed the relationship between demographic variables and service use. Most Hub clients reported Hub contact post referral (219/299, 73.2%), with many accessing mental health support (171/299, 57.2%) or on waitlists (34/299,

SUBMITTER: Rowlandson A 

PROVIDER: S-EPMC11796002 | biostudies-literature | 2025 Feb

REPOSITORIES: biostudies-literature