Stakeholders' experiences, perceptions and satisfaction with an electronic appointment system: a qualitative content analysis.

ABSTRACT:

Background

Online appointment scheduling systems have been designed and implemented to address barriers and problems related to in-person appointment scheduling; however, these systems also face challenges and issues that require continuous evaluation and resolution. This research aimed to investigate the experiences, perceptions and satisfaction of stakeholders with an electronic appointment system and identify its problems.

Methods

This was a qualitative study conducted at a specialty Clinic in Iran during 2022-2023. A systematic purposive sampling method was used to select the participants. The participants included 10 administrative and executive users working at the Specialty Clinic, 8 physicians working at the clinic and 18 patients and visitors to the clinic. Data was

SUBMITTER: Ostadmohammadi F 

PROVIDER: S-EPMC11807305 | biostudies-literature | 2025 Feb

REPOSITORIES: biostudies-literature