Designing equitable telehealth solutions for outpatient surgical care in a safety-net population: a human-centered design approach.

ABSTRACT:

Background

The SARS CoV-2 (COVID-19) pandemic catalyzed a dramatic shift in healthcare delivery, with telemedicine emerging as a common mode of care provision. While pre-pandemic telemedicine services were more commonly used for preventive visits and had better adherence among younger and more affluent demographics, the landscape of telehealth in the post-pandemic period has shifted significantly to include surgical visits and publicly-insured patient populations. Without specific insights from patients and clinicians to guide this transition, telehealth delivery risks exacerbating disparities in access, experience and outcomes for medically underserved populations.

Methods

We utilized a human-centered design (HCD) approach to gain insights into patient and clinician perspec

SUBMITTER: Chehab LZ 

PROVIDER: S-EPMC11817022 | biostudies-literature | 2025 Feb

REPOSITORIES: biostudies-literature