Exploring effective patient feedback methods for eHealth in general practice.

ABSTRACT:

Background

The use of patient feedback is essential for identifying areas for improvement and tailoring care to the needs of patients, particularly in the context of eHealth, which has increased in adoption due to the pandemic. However, challenges persist in collecting feedback from vulnerable groups, those with severe conditions, or language barriers. Furthermore, concerns exist about the credibility and validity of the feedback received. This study aims to explore various possible forms that general practitioners (GPs) could use to collect patient feedback on eHealth applications in their daily practice.

Methods

A Participatory Research (PR) was conducted involving an advisory group, patients, GPs and medical receptionists. The advisory group consisting of GPs, a board mem

SUBMITTER: Nasori M 

PROVIDER: S-EPMC11823149 | biostudies-literature | 2025 Feb

REPOSITORIES: biostudies-literature