Examining Health Care Provider Experiences With Patient Portal Implementation: Mixed Methods Study.

ABSTRACT:

Background

Health systems are increasingly offering patient portals as tools for patients to access their health information with the goal of improving engagement in care. However, understanding health care providers' perspectives on patient portal implementation is crucial.

Objective

This study aimed to understand health care providers' experiences of implementing the MyChart patient portal, perspectives about its impact on patient care, clinical practice, and workload, and opportunities for improvement.

Methods

Using an explanatory sequential mixed methods approach, we conducted a web-based questionnaire and semistructured individual interviews with health care providers at a large Canadian community hospital, 6 months after MyChart was first offered to patients. We

SUBMITTER: Taneja S 

PROVIDER: S-EPMC11829176 | biostudies-literature | 2025 Jan

REPOSITORIES: biostudies-literature