Exploring a process-oriented way of working - a case study involving primary and specialised care.

ABSTRACT:

Background

Health care organisations have a long history of dividing work and tasks into decentralised functions and units by forming divisions and departments with delegated power. New ways of working, such as process-oriented approaches, have been called for to address challenges such as staffing shortages and resource constraints. There is limited understanding of the interplays that will occur in health care organisations during a shift from a traditional decentralised structure to a process-oriented approach. This study aims to explore the perceptions of health care staff and leaders when introducing a process-oriented routine.

Method

We conducted interviews and focus groups with 29 participants in specialised and primary care in order to explore their experiences of a

SUBMITTER: Poulsen HO 

PROVIDER: S-EPMC11841351 | biostudies-literature | 2025 Feb

REPOSITORIES: biostudies-literature