Working experiences of remote interpreters in health care settings-insights from Austria and Germany.

ABSTRACT:

Background

The rise in linguistically diverse patient populations has introduced significant challenges in healthcare due to language barriers. Video Remote Interpreting (VRI) has emerged as a cost-effective solution in healthcare settings. However, its impact on interpreters, particularly the specific enabling and hindering factors from their point of view remains underexplored. For example, in some studies, VRI interpreters report higher stress and job dissatisfaction. We hypothesize that interpreters' work experience and supervision attendance mitigate negative effects. We tested this hypothesis using a quantitative approach. Additionally, we analyzed qualitative data to uncover more enabling and hindering factors.

Methods

A sample of 87 interpreters working in Austria an

SUBMITTER: Klomfar S 

PROVIDER: S-EPMC11848680 | biostudies-literature | 2025

REPOSITORIES: biostudies-literature