Changes in community pharmacy communication - Towards emotional awareness at the pharmacy counter.

ABSTRACT:

Objective

To explore whether and how community pharmacy staff display an alteration in emotional awareness through interactional behavior during desk meetings after participating in a mentalizing education programme, and thereby to investigate if theoretical learnings, or offline social cognition, can be translated into actual communicative practice, or online social cognition.

Methods

As part of a larger feasibility study, we developed a methodological framework to categorize interactional contributions in relation to mentalizing communication and emotional awareness. The framework was applied to a total of 50 video recordings of community pharmacy desk interactions from 11 Danish community pharmacies who all participated in the mentalizing education programme. Through this

SUBMITTER: Mottelson NB 

PROVIDER: S-EPMC11871463 | biostudies-literature | 2025 Jun

REPOSITORIES: biostudies-literature