Leveraging sentiment analysis of food delivery services reviews using deep learning and word embedding.

ABSTRACT: Companies that deliver food (food delivery services, or FDS) try to use customer feedback to identify aspects where the customer experience could be improved. Consumer feedback on purchasing and receiving goods via online platforms is a crucial tool for learning about a company's performance. Many English-language studies have been conducted on sentiment analysis (SA). Arabic is becoming one of the most extensively written languages on the World Wide Web, but because of its morphological and grammatical difficulty as well as the lack of openly accessible resources for Arabic SA, like as dictionaries and datasets, there has not been much research done on the language. Using a manually annotated FDS dataset, the current study conducts extensive sentiment analysis using reviews related

SUBMITTER: Mustafa D 

PROVIDER: S-EPMC11888876 | biostudies-literature | 2025

REPOSITORIES: biostudies-literature