Supporting patients to use online services in general practice: focused ethnographic case study.

ABSTRACT:

Background

In England online services in general practice encompass a range of provision from ordering repeat medication to having a consultation. Some groups of individuals may find accessing and/or using such services difficult and may require 'digital facilitation', that is the range of processes, procedures, and personnel which seeks to support NHS patients in their uptake and use of online services.

Aim

To gain insight, from the perspective of general practice staff and patients/carers, into how and why digital facilitation might lead to benefits, and the key processes involved in supporting patients to use online services.

Design and setting

Eight general practices across England with varied geographical and sociodemographic characteristics were included in the

SUBMITTER: Newbould J 

PROVIDER: S-EPMC11920896 | biostudies-literature | 2025 Jun

REPOSITORIES: biostudies-literature