Trustworthiness of the electronic health record in Germany: an exploratory, user-centered analysis.

ABSTRACT:

Introduction

The integration of Electronic Health Records (EHRs) offers significant potential to improve patient care and reduce costs. In Germany, every patient will be provided with an EHR starting January 2025. However, the success of EHRs depends on patient trust and usage. Understanding the factors that shape perceived trustworthiness is crucial, yet EHR-specific research remains limited.

Methods

To explore key factors influencing initial trust, 30 German participants interacted with a functionally realistic EHR prototype. Semi-structured interviews were conducted to evaluate its trustworthiness and suggest improvements.

Results

Thematic analysis identified five key themes: Provider Reputation, User Feedback, User Experience of Contents, User Experience of Functi

SUBMITTER: von Kalckreuth N 

PROVIDER: S-EPMC11926143 | biostudies-literature | 2025

REPOSITORIES: biostudies-literature