The urge for specific standards of telepharmacy services: Lessons learned from qualitative study in Indonesian community pharmacies.

ABSTRACT:

Objective

Like many low- and middle-income countries, Indonesia lacks specific standards for telepharmacy practices, which requires adherence to traditional pharmacy guidelines to evaluate the services. This study aims to explore the disparities between the implementation of telepharmacy services in community pharmacies and the established Indonesian pharmaceutical service standards.

Methods

This qualitative study was conducted in seven community pharmacies in Depok, an urban area near Jakarta. Data were collected in 2023 using triangulation methods: semi-structured interviews, direct observations, and simulated patient interactions. Verbatim transcriptions and thematic analysis were performed using NVivo^®12 to analyse the findings.

Results

Four identified

SUBMITTER: Sari KCDP 

PROVIDER: S-EPMC11926829 | biostudies-literature | 2025 Jan-Dec

REPOSITORIES: biostudies-literature