Patient and provider attitudes toward video and phone telemental health care during the COVID-19 pandemic: a systematic review.

ABSTRACT:

Objective

This review synthesizes findings from studies reporting on patient and provider attitudes toward telemental health care conducted via both video and phone. It is informed by the Technology Acceptance Model, in that it reports on patient and provider ratings of the effectiveness of video and phone care, ease of use, overall satisfaction with the modalities, and future modality preference.

Methods

A systematic review was conducted of the English-language, peer-reviewed literature published between 2013 and 2023 within PubMed, Embase, ProQuest Psychology Database, and PsycInfo. 181 studies met full-text review criteria and 24 studies were ultimately included.

Results

Findings were mixed, such that some studies reported similar attitudes toward video and phone c

SUBMITTER: Connolly SL 

PROVIDER: S-EPMC11931715 | biostudies-literature | 2024

REPOSITORIES: biostudies-literature