Putting people at the center: methods for patient journey mapping of viral hepatitis services across two LMICs in the Asia Pacific.

ABSTRACT:

Background

To ensure that health services are high-quality, trusted and used by the population, their design and improvement should start from the perspective of what matters to people. Patient journey mapping (PJM) is one research method that centers the experiences of individuals living with health conditions and follows their pathways through care and recovery. This paper describes a novel, qualitative PJM methodology used in Vietnam and the Philippines to inform the co-design of a people-centered viral hepatitis screening, care and treatment pathway for individuals living with chronic hepatitis, which is a significant public health concern in the Asia-Pacific region.

Methods

Data collection involved in-depth interviews with a purposive sample of 63 people living with hep

SUBMITTER: Holt B 

PROVIDER: S-EPMC11934455 | biostudies-literature | 2025 Mar

REPOSITORIES: biostudies-literature