Patients prefer human psychiatrists over chatbots: a cross-sectional study.

ABSTRACT:

Aim

To rate the level of patients' satisfaction with responses on questions regarding mental health provided by human psychiatrists, pharmacists, and chatbot platforms.

Methods

This cross-sectional study enrolled 89 patients who were pharmacologically treated for their mental disorder in one institution in Croatia and one in Bosnia and Herzegovina during October 2023. They asked psychiatrists, pharmacists, ChatGPT, and one Croatian chatbot questions about their mental disorder and medications and rated the satisfaction with the responses.

Results

Almost half of the patients had used ChatGPT before the study, and only 12.4% had used the Croatian platform. The patients were most satisfied with the information provided by psychiatrists (4.67 out of 5 about mental disorde

SUBMITTER: Arbanas G 

PROVIDER: S-EPMC11947973 | biostudies-literature | 2025 Feb

REPOSITORIES: biostudies-literature