Clients' experiences of receiving service navigation for mental health support in primary care: findings from a mixed-methods evaluation.

ABSTRACT:

Background

The 'Service Navigation Measure' (SNM) initiative was introduced in 2020 as part of Commonwealth Psychosocial supports delivered through the Primary Health Networks (PHNs) in Australia. The aim of this study was to explore the experiences of clients who received this initiative.

Methods

An exploratory sequential mixed method study was undertaken in the Australian primary care setting. Quantitative data, which involved closed-ended questions, were collected via a survey. Qualitative data were then collected through open-ended questions in the survey and during one-on-one, semi-structured interviews. This data was collected from clients (consumers, families, carers, and health practitioners) who accessed the service one or more times for mental health support. Inter

SUBMITTER: Rattray M 

PROVIDER: S-EPMC11948767 | biostudies-literature | 2025 Mar

REPOSITORIES: biostudies-literature