User journey method: a case study for improving digital intervention use measurement.

ABSTRACT:

Background

Many digital mental health interventions meet low levels of use. However, current use measurement methods do not necessarily help identify which intervention elements are associated with dropout, despite this information potentially facilitating iterative intervention development. Here, we suggest improving the comprehensiveness of intervention use measurement with the user journey method, which evaluates every intervention element to identify intervention-specific use barriers.

Methods

We applied user journey method in a clinical trial that investigated the efficacy of a novel game-based intervention, Meliora, for adult Major Depressive Disorder. We modelled the intervention for its four technological (Recruitment, Website, Questionnaires, Intervention Software)

SUBMITTER: Lukka L 

PROVIDER: S-EPMC11959768 | biostudies-literature | 2025 Apr

REPOSITORIES: biostudies-literature