AI feedback and workplace social support in enhancing occupational self-efficacy: a randomized controlled trial in Japan.

ABSTRACT: As AI is expected to take on the role of providing workplace feedback to employees in the future, understanding how AI and humans can complement effectively in this context is crucial. This study explores this through a randomized controlled experiment testing the feedback effectiveness of two different Chat-GPT-based AI chatbots-one that delivers positive feedback focused on individual strengths (n = 54) and the other that provides negative feedback aimed at areas for improvement (n = 48). Japanese office workers, including freelancers, participated in this study. We conducted mixed-effects model analysis to assess whether the effects of these AI chatbots on occupational self-efficacy are moderated by the level of social support from supervisors and colleagues. The results showed that pos

SUBMITTER: Watanabe Y 

PROVIDER: S-EPMC11965314 | biostudies-literature | 2025 Apr

REPOSITORIES: biostudies-literature