Patient Satisfaction With Telemedicine Among Vulnerable Populations in an Urban Ambulatory Setting.

ABSTRACT:

Objective

To compare patient satisfaction between telemedicine and in-person visits for historically vulnerable groups at risk of worse experiences with telemedicine.

Patients and methods

Individuals seen at Mount Sinai Beth Israel Department of Medicine ambulatory practices from April 23, 2020, to March 7, 2023, who completed a post-video or in-person appointment survey. Primary outcomes were: satisfaction with ability to get appointments, quality of time with doctor, explanations from care team, and likelihood to recommend practice. Patients were subdivided by age, gender, English proficiency, and clinician type.

Results

Among 8948 in-person and 1101 telemedicine visits, telemedicine scored lower in how the clinical team explained care to patients in the first year,

SUBMITTER: Kee D 

PROVIDER: S-EPMC11975686 | biostudies-literature | 2024 Mar

REPOSITORIES: biostudies-literature