Improving uptake of telemedicine (phone/video consult): methods and lessons learnt.

ABSTRACT: Telemedicine can improve care delivery through reducing clinic wait-time, improving accessibility to specialist care, minimising cross-infection risk at patient's convenience. Despite these benefits, telemedicine uptake remained low within our gastroenterology department, with only four teleconsultations conducted in 6 months prior to this project's conceptualisation. This quality improvement (QI) project aimed to improve telemedicine utilisation within our department by 20% over a 3-month period. Surveys conducted during the planning phase identified key barriers to telemedicine adoption, including high clinic load, concerns over medicolegal issues and unfamiliarity with data security protocols. To address these issues, a multistakeholder QI team introduced several key measures, including

SUBMITTER: Chu M 

PROVIDER: S-EPMC11977467 | biostudies-literature | 2025 Apr

REPOSITORIES: biostudies-literature