South Asian patient experiences of professional interpreting service provision in general practice in England: a qualitative interview study.

ABSTRACT:

Background

Communication difficulties due to unmet language needs are a driver of inequality in healthcare access. The provision of professional interpreting services should mitigate these, and their use is associated with improved patient outcomes. However, interpreting uptake in England is suboptimal and there has been limited research focused on understanding patient experiences and the potential impact on uptake. This multilingual study explored patient perspectives of access to and experience of language support in general practice (primary care) in England, including the use of professional interpreting services and informal language support (i.e. family/friends).

Method

This is a qualitative study based on face-to-face semi-structured interviews with 30 participants f

SUBMITTER: Hieke G 

PROVIDER: S-EPMC12004599 | biostudies-literature | 2025 Apr

REPOSITORIES: biostudies-literature