Should I stay or should I go-Medical assistants´ experiences and coping with patient demand and lack of appreciation during the Covid-19 pandemic.

ABSTRACT:

Background

This article explores the psychological burden experienced by medical assistants (MAs) in General Practices during the Covid-19 pandemic (Corona virus disease 2019 (SARS-CoV-2)) in Germany. The study aims on demanding patient behavior, increased workload, and the perceived lack of appreciation and discuss their potential impact on the MAs´ well-being and career decisions.

Methods

A qualitative approach was utilized. MAs were included via a regional practice network as well as professional associations and newsletters. In total, 21 interviews with MAs from various federal states in Germany were conducted between April and September 2021. The semi-structured interview guideline focused on daily work challenges during the pandemic and its consequences. Interviews wer

SUBMITTER: Suslow A 

PROVIDER: S-EPMC12005545 | biostudies-literature | 2025

REPOSITORIES: biostudies-literature