Satisfaction with healthcare services and related factors among Indonesian migrant workers in Taiwan: a cross-sectional survey study.

ABSTRACT:

Purpose

The purpose of this study was to identify factors associated with Indonesian migrant workers' satisfaction with healthcare services in Taiwan, and to compare their satisfaction of healthcare between Taiwan and Indonesia.

Methods

This cross-sectional study collected data through self-reported questionnaires from 352 participants. Inclusion criteria of participants were legal Indonesian migrant workers aged 18-55 years who were willing to participate, and only those who had used healthcare services for inpatient, outpatient, or emergency care were included in the analysis (n = 241). We used the SERVQUAL model, based on the gap theory of service quality, to assess service quality applied to health care. Analytical methods included descriptive analyses, linear regression

SUBMITTER: Setyawan A 

PROVIDER: S-EPMC12016079 | biostudies-literature | 2025 Apr

REPOSITORIES: biostudies-literature