Streamlining emergency nursing care post-pandemic: A lean approach for reducing wait times and improving patient and staff satisfaction in the hospital.

ABSTRACT:

Background

In emergency departments (EDs), long wait times and overcrowding are major challenges, worsened by the pandemic's increased patient volumes and demands. Lean methodology could offer a structured approach to reduce inefficiencies, improve care quality, and support nursing staff.

Aim of the study

This study aims to evaluate the impact of applying a Lean approach to optimize emergency nursing care post-pandemic within an ER setting.

Methods

This study utilized a mixed-methods design in the ER of a private hospital in Egypt. Data collection involved three Lean tools: the voice of the process observation sheet, which tracked the journeys of 100 patients; voice of customer structured interviews, conducted with 90 patients to assess satisfaction with waiting times

SUBMITTER: Hussein AHM 

PROVIDER: S-EPMC12016415 | biostudies-literature | 2025 Apr

REPOSITORIES: biostudies-literature