Implementation of After-Hours Nurse Line in an Academic Pediatric Endocrinology Practice.

ABSTRACT:

Background

After-hours triage of pediatric patients by trained nurses improves consistency of triage decisions, access, and quality of care, and decreases burden on physicians on-call. There is a lack of published experience with this approach in the pediatric diabetes population.

Methods

An after-hours call service was established in September 2019 in our large urban pediatric teaching hospital. Barton Schmitt guidelines, which are widely accepted as the standard for telephone triage care, were modified to include institution specific diabetes management protocols. We analyzed demographics, reasons for call, clinical presentation to the emergency room, and clinical disposition of the callers.

Results

The after-hours call service handled 70% of calls without physician

SUBMITTER: Choudhary A 

PROVIDER: S-EPMC12017214 | biostudies-literature | 2023

REPOSITORIES: biostudies-literature