Association Between Nursing Home Five-Star Ratings and Consumer Satisfaction.

ABSTRACT:

Objective

Consumers can currently access the Centers for Medicare and Medicaid Services Five-Star Quality Rating System when they choose a nursing home (NH). However, the system does not incorporate NH consumers' opinions. Without having access to satisfaction or quality-of-life measures, consumers could make uninformed decisions. This study aims to investigate the association between five-star ratings and family/resident satisfaction scores.

Design

Secondary data analysis was used.

Setting and participants

A unique, NH-level dataset of Ohio NHs that contains star ratings, satisfaction scores, and NH characteristics was constructed (N = 701). Data were drawn from the 2018 star rating data, 2018 Ohio Nursing Home Family Satisfaction Survey, 2017 Ohio Nursing Home Resid

SUBMITTER: Kwon JH 

PROVIDER: S-EPMC12019970 | biostudies-literature | 2024 Dec

REPOSITORIES: biostudies-literature