Evaluation of response time in asynchronous telehealth services in obstetrics and gynecology: A cross-sectional study using a telehealth service user data.

ABSTRACT:

Objective

Asynchronous consultations in telehealth provide the convenience of not requiring an appointment. However, some patients may choose to visit a medical facility instead of waiting for a response, and the time delay could negatively affect user satisfaction. This study investigated the relationship between response time and both hospital visits prior to response confirmation, as well as user satisfaction with the service in asynchronous consultations.

Methods

We collected data from a telehealth consulting service in Japan (Sanfujin-ka Online) between July 2021 and June 2023, including consultation content, response times, and post-consultation questionnaires. The primary outcome was hospital visits before response confirmation, and the secondary outcome was satisfact

SUBMITTER: Shigemi D 

PROVIDER: S-EPMC12035017 | biostudies-literature | 2025 Jan-Dec

REPOSITORIES: biostudies-literature