Clinical Time Savings and Experiences Using a Business-to-Customer Model for Cochlear Implant Sound Processor Upgrades.

ABSTRACT: This study assesses the implementation and time savings associated with an innovative business-to-customer model (B2C) for the remote application of sound processor upgrades, a task related to ongoing cochlear implant maintenance. The upgrade to recipient model (U2R) involves the transfer of patient data to a cloud where the company that supplies the upgraded processor can upload it into the devices and dispatch them directly to the patient. It replaces the traditional face to face model, requiring patients to come into the clinic. Four clinics in the U.K. and one in the Netherlands were surveyed on their experiences and satisfaction levels after implementing this model. The time saved when using the U2R model was compared to the time taken for a face-to-face appointment. Upgrades were don

SUBMITTER: Bradley J 

PROVIDER: S-EPMC12035112 | biostudies-literature | 2025 Jan-Dec

REPOSITORIES: biostudies-literature