The status and challenges of online consultation service in internet hospitals operated by physical hospitals in China: a large-scale pooled analysis of multicenter data.

ABSTRACT:

Background

While Internet hospitals have rapidly developed as China's dominant digital healthcare model, critical evidence gaps persist regarding operational status and challenges of their core online consultation services. This study aimed to evaluate the current status and challenges of online consultation in Internet hospitals services through large-scale multi-center business data analysis.

Methods

Retrospective analysis of 594,695 online consultations (2020-2021) from 30 Internet hospitals across 11 Chinese provinces. Descriptive analyses were conducted on counselee demographics, consultant qualifications, and order informations. A novel five-category consultation classification was applied. Multivariate logistic regression identified the inflencing factors for order, w

SUBMITTER: Yang M 

PROVIDER: S-EPMC12036205 | biostudies-literature | 2025 Apr

REPOSITORIES: biostudies-literature