Developing the Digital Health Communication Maturity Model: Systematic Review.

ABSTRACT:

Background

Digital health has become integral to public health care, advancing how services are accessed, delivered, and managed. Health organizations increasingly assess their digital health maturity to leverage these innovations fully. However, existing digital health maturity models (DHMMs) primarily focus on technology and infrastructure, often neglecting critical communication components.

Objective

This systematic review addresses gaps in DHMMs by identifying deficiencies in user communication elements and proposing the digital health communication maturity model (DHCMM). The DHCMM integrates critical health communication dimensions such as satisfaction, engagement, personalization, and customization to provide a comprehensive evaluation framework.

Methods

We fol

SUBMITTER: Kim GJ 

PROVIDER: S-EPMC12038289 | biostudies-literature | 2025 Apr

REPOSITORIES: biostudies-literature