Patient satisfaction with general practice in Scotland 2011/12 to 2021/22.

ABSTRACT:

Background

The Scottish Government introduced the first phase of a new General Practice (GP) contract in 2018, aiming to transform primary care and address health inequalities. However, the impact of these changes on patient satisfaction is unclear.

Aim

To assess temporal changes in overall patient satisfaction, and satisfaction with access and consultation quality, in general practice between 2011/12 and 2021/22, focusing on disparities across sociodemographic groups.

Design and setting

Analysis of biennial national Health and Care Experience (HACE) survey data from patients in Scotland, spanning six survey waves.

Methods

Descriptive analyses of trends in patient satisfaction, access, and consultation quality. Disparities in deprivation were measured by the Re

SUBMITTER: Henderson D 

PROVIDER: S-EPMC12043161 | biostudies-literature | 2025

REPOSITORIES: biostudies-literature