Primary care physicians' experiences of video and online chat consultations: a qualitative descriptive study.

ABSTRACT:

Objectives

To explore the perceptions and views of remote consultations and patient care of primary care physicians (PCPs) who work remotely regularly and have experience performing remote consultations.

Design

A qualitative study using thematic analysis.

Setting

Four online focus group interviews with 17 PCPs, working with one private health care provider, with public and private primary care patients.

Subjects

PCPs who had performed video or online chat consultations with primary care patients for at least 6 months.

Main outcome measurements

PCPs' perceptions and views working remotely in online chat and video consultations.

Results

Two main themes describing how PCPs perceived remote consultations emerged: 1) remote consultations have an impact

SUBMITTER: Kujansivu K 

PROVIDER: S-EPMC12135696 | biostudies-literature | 2025 Mar

REPOSITORIES: biostudies-literature