Determinants of Patient Satisfaction With Telemental Health Services in Germany: Representative Cross-Sectional Postpandemic Survey Study.

ABSTRACT:

Background

Increasing patient satisfaction with telemental health services is crucial for promoting widespread implementation and ensuring consistent utilization rates in the future, where these services could be a beneficial addition to routine mental health care. Nevertheless, knowledge regarding determinants of patient satisfaction with telemental health services is very limited.

Objective

This study aimed to identify determinants of patient satisfaction with telemental health services.

Methods

A cross-sectional, quota-based (quotas: gender and age group), web-based survey was conducted in December 2023 in Germany. The sample included individuals aged 18-74 years who had received telemental health services since March 2020 (N=854). Patient satisfaction with video,

SUBMITTER: Neumann A 

PROVIDER: S-EPMC12140380 | biostudies-literature | 2025 May

REPOSITORIES: biostudies-literature